WHAT ARE THE PAYMENT TERMS?
For first time customers, an optional deposit of 50% of the total value is required to process your order. The rest of the total value plus shipping costs must be paid before we ship to you. We’re happy to provide a photo of your items before sending. Regular customers often choose to pay the full cost upfront to avoid multiple transfer fees.
WHAT ARE THE PAYMENT METHODS?
We accept payments via direct bank transfer, bank transfer via Transferwise and Western Union. Unfortunately, PayPal is not yet fully operational here in Laos.
DELIVERY AND SHIPPING?
Unless your entire order is in stock, we need a lead time of up to 4 weeks, depending on the size of your order. There may be delays due to busy seasons, e.g. Christmas, so please plan ahead. Shipping times and fees will depend on the company you choose. The website offers quotes for DHL and EMS once the order is calculated. Photos of your package with tracking numbers will be sent to you when posted. Shaman’s Boat will ship worldwide but due to counterfeiting, some countries are off limits.
WHO PAYS THE IMPORT TAXES?
Shaman’s Boat is not responsible for your import fees and taxes.
WHAT IS YOUR RETURNS POLICY?
Should you receive defective or unordered items due to our error, please send photographic evidence immediately for us to assess. Returns are accepted and replaced at our cost if the defective or unordered items are returned to Shaman’s Boat within 18 days of the date of receipt. Your shipping costs will be refunded.
WHAT IS YOUR CANCELLATIONS POLICY?
All orders cancelled after production has begun will incur a cancellation fee of 50% of the total order value. The difference will be returned to you as quickly as possible.